Return & Refund Policy – AtoZ SuperMarket

At AtoZ SuperMarket, customer satisfaction is our top priority. We aim to provide fresh, high-quality products every time you shop with us. If you are not fully satisfied with your purchase, our Return & Refund Policy ensures a smooth process.

1. Eligibility for Returns

You can request a return if:

• You received a damaged, defective, or expired product.
• You received the wrong item instead of what you ordered.
• Non-perishable products are unopened, unused, and in original packaging.

2. Non-Returnable Items

Some items cannot be returned for hygiene and safety reasons, including:

• Fresh fruits and vegetables
• Dairy products (milk, curd, paneer, etc.)
• Frozen and perishable foods
• Personal care and hygiene products (toothbrushes, razors, etc.)
• Items purchased under clearance or special offers (unless damaged or defective)

3. Return Process

• In-store Purchases: Bring the item along with the original bill within 2 days of purchase.
• Online Orders: Contact our support team within 24 hours of delivery with your order details and a photo of the issue.

4. Refund Policy

• Approved refunds will be processed within 5–7 business days.
• Refunds may be given as:
  • Original Payment Method (for card/UPI transactions)
  • Store Credit / Replacement (for cash transactions or customer preference)
• Delivery charges (if any) are non-refundable unless the return is due to our error.

5. Exchanges

• Items eligible for return can also be exchanged for the same or similar product (subject to availability).

6. Customer Responsibilities

• Please check products (especially fresh items) at the time of delivery or billing.
• Keep your bill/invoice for return eligibility.
• Ensure items are in good condition for return (except damaged/defective cases).

7. Contact Us for Returns & Refunds

📍 AtoZ SuperMarket, Mahadev Complex, Daroga Rai Chowk, Chapra, Bihar, 841301.
📞 +91 8505885051
📧 support@atozsupermarket.com